Terms of use
1. Who can use Chalen
Students of COMSATS University Islamabad, Lahore Campus.
2. What Chalen is
A way for students to share rides and split fuel. Chalen owns no cars and employs no drivers.
3. Money
Passengers pay drivers in cash. The fare covers fuel only. Chalen takes nothing.
4. Being safe
Chat and meet through the app. Never share your number. Report anything that feels wrong.
5. Your account
- Your university email must be your own. We check it before you can do anything.
- One account each. Do not share it or let anyone else use it.
- What you put on your profile must be true: your name, your gender, your photo, your vehicle and its plate.
- You say your gender when you join, as Woman or Man. It is shown on your seat, and you cannot switch that off or change it in the app. If it is wrong, write to us and a person will correct it.
- You can check your name against your student card. The card must be your own and carry the registration number your email does. Chalen may require this check before you offer seats, book, ask for or offer a ride, or message anyone.
6. How a ride works
- A driver offers the empty seats on a trip they are already making, and passengers book them. Or a passenger asks for a ride now, and drivers nearby make offers.
- Drivers are students sharing their own trip. They do not work for Chalen, and Chalen does not provide the ride.
- A booking holds your seat. You can give it back any time before you board, and the driver is told.
- A driver can cancel a trip. Every passenger on it is told.
- When you get in, tell the driver your boarding code. They type it, and the server checks it.
- A driver who has arrived waits before marking a no-show: at least 3 minutes on a carpool, 5 on Ride now.
7. Fares
- The server works out what a seat may cost from the trip's distance and the price of fuel, and sets a ceiling no driver can go over.
- You see the fare before you book. It does not change afterwards.
- Nobody may ask for more than the fare the app shows.
- Chalen never holds your money. If Chalen ever keeps a fee, the driver sees it before offering seats, and on the receipt.
8. If you drive
- You must hold a valid licence, and your vehicle must be registered, roadworthy and insured as the law requires.
- You must follow the traffic laws and drive safely.
- Chalen checks that members belong to a university. It does not check licences, insurance or vehicles. That is your responsibility.
- While Drive is open, or while you stay online, you are counted among the drivers a passenger is told are near.
9. How to behave
- Treat the people you travel with decently. No harassment, threats or discrimination.
- Do not use Chalen to run a paid ride service.
- Do not use the safety tools to mislead anyone.
- Do not try to get around a block, a removal or the limits the app sets.
- Do not use someone else's student card, or a card that has been changed.
- A group's name and picture, a voice message, a photo and its caption, a sticker, a poll and your vibes are things you share. These rules apply to them as to a message.
- Give a group a picture, or send a photo in a chat, only of people who have agreed to be in it.
10. Safety tools
SOS, trusted contacts and the live link are there to help. They are not an emergency service, and they depend on phone networks that can fail. In an emergency, call the emergency number first.
11. Reports and removal
You can report or block the other person on a trip you shared, or anyone in a carpool group you are in. A person at Chalen reads every report. An account that breaks these terms can be removed from its campus, and its bookings and trips are then called off. A removed member is told where to write.
12. What you share
Your photos, messages and voice messages stay yours. You allow Chalen to store them and show or play them to the people these terms and the privacy notice describe, so the service can work. Chalen may take down a photo, a photo sent in a chat or a group's picture that breaks these terms. A message, voice message or photo you delete for everyone is hidden from the chat. Chalen keeps it in case it is reported.
13. Ratings
After a finished trip, the passenger and the driver can rate each other. A rating cannot be changed once given. An average is shown once someone has three ratings. A note you add is read only by Chalen.
14. The service as it is
Chalen is in a pilot. It may change, pause or stop. We work to keep it running and correct, but we do not promise that it always will be.
15. Changes to these terms
When these terms change, the app shows the new version and the date it took effect. The app shows which version you have accepted.
16. Leaving
You can delete your account in the app, except in the middle of a trip. It takes effect at once and cannot be undone. The privacy notice says what is erased and what is kept.
17. Contact
Write to support@chalen.pk.
Also: Privacy notice.